Member Support & FAQs

Do you have a question or feedback for Team EFT Cafe? GREAT!! We LOVE questions.

Please click here for full contact info.

Yes!

1. Log in through a browser on your mobile device, as you would on desktop. We recommend Google Chrome (as this best supports our platform).

2. Download the Kajabi Mobile App here https://pages.kajabi.com/mobile-app-download

Create an account using your EFT Café account email.

Try these troubleshooting tips:

1. Power down your computer/device and restart - this usually takes care of the tech fairies 🧚‍♀️. 

2. Use Google Chrome for your internet browser - this is the preferred browser for our Kajabi platform. 

3. Clear browser cache and cookies

• How-to using Chrome
• How to using Internet Explorer

4. If the videos aren't loading, check your internet speed/connection. 

Still having trouble? Email [email protected] 

A few firsts:

• You will need to have a free Zoom account.
• It's best practice to download the Zoom app for your computer or mobile device. 
• Check the EFT Cafe Calendar for scheduled webinar dates/times.

Guidelines for joining webinars:

• Your zoom profile name MUST match your EFT Cafe profile name. Due to the threat of hackers, we will only admit participants whose name matches their profile name. If your name does not match, or is not a name at all, you will be moved into a waiting room and Emily will reach out via zoom chat. If this happens, please work with Emily to confirm your identity. 

Note: If you are joining the webinar via the phone in links - then you must check in with Emily to confirm your identity as your profile name will not be visible to us. It's possible you'll be moved into the waiting room and Emily will check in via the chat bar to verify your identity.  

• Please be sure to keep your AUDIO MUTED. Open the chat bar to communicate with the group. 
• Emily Dowling is our support during the webinars - if you need assistance, you can direct message her in the chat or email [email protected] 

Steps to join from your computer:

1. 10 minutes before the Webinar, log in here to the Inside the EFT Cafe program.

2. From the left side menu, click on the post for this month's Webinar.

3. You'll see a link to Join the Zoom Meeting PLUS a password unique Meeting password.

Click the link to join the Meeting (the Zoom Meeting app will open - if your Zoom account is not already logged in, Zoom will prompt you to log in with your Zoom account), enter the unique meeting room password.  

Log in to the EFT Cafe to access the webinar join details. 

To watch a Zoom meeting from your mobile device, you will need to download the Zoom app. Here is the link >> https://zoom.us/download

OPTION 1. 

Log in to the Inside the EFT Cafe Program.

Go to the upcoming webinar post, click the link to join the webinar. Zoom app will open and prompt you for the unique meeting password. Enter and you're in. 

OPTION 2.

Log in to the Inside the EFT Cafe program and make note of the unique meeting ID and password (note, these will be different for each webinar) from the webinar post within the member area. 

E.G. >>

Open the Zoom app on your mobile device - enter the meeting room ID, then the meeting room password.

You can also use the phone in links outlined at the bottom of the webinar post. If you do phone in to the webinars, please immediately reach out to Emily Dowling in the chat bar to verify your identity - as we are unable to see your zoom profile name from a phone in source. 

Try these troubleshooting tips:

🚩 Power down your computer or mobile device and restart. 

If you are accessing from Desktop web browser. 

🚩 Use Google Chrome - this is the preferred browser for our Kajabi platform. 

🚩 Clear browser cache and cookies

• How-to using Chrome
• How to using Internet Explorer

This is most often causing the issues with passwords not being recognized, or zoom meeting password not working. Please clear your browser cache/cookies. 

Zoom Link won't open? Try . . . 

• Copy the meeting URL into a new tab address bar and hit enter. 
• Right click over the hyperlink, or copy the URL address, open in an incognito window. This is a clean, history free window. Here is a how-to.
• Are you using the Zoom App? Download here. After clicking the Zoom link, the app will open, login if needed, enter meeting password. 
• If the app has stopped responding, you may need to delete the app, re-download and login again. 
• Be sure you have the latest version of the Zoom app. Check here. 
• Reach out to zoom support if you continue to experience Zoom issues. Click here, then Contact Support in top right corner. 

If you are accessing from Mobile Device. 

🚩 If you're accessing the EFT Cafe from a browser, follow steps above. 

If you're experiencing problems with the Kajabi mobile app - remove the app, download again, login again - to reconnect.

To watch a Zoom meeting from your mobile device, you will need to download the Zoom app. Here is the link to download >> https://zoom.us/download

If you're experiencing problems with the Zoom app - make sure you have the latest version first, or remove and re-install. Login. 

If you are still experiencing issues trying to join the webinar, email [email protected]. 

Here a video to walk you through the steps to join a webinar on desktop:

Reach out to Lori Weisenburg.
You can reach her from the chat bar - via direct message. 

If you've been moved to the waiting room - likely because we cannot see your full profile name. Your zoom profile name must be your full name (matching your EFT Cafe account). To update your profile name, see the next help question 'Updating your profile name'. 

If you can't reach Lori in the chat, you can email her at [email protected].

To safeguard against potential hacking, we require all participants to display their full names on their Zoom profiles. Your name must match your EFT Cafe account name. 

if your name is not clear, we will reach out via the chat feature. If we do not receive a response, you will be moved to the waiting room. 

To update your profile name: 

While in the zoom meeting: 

• Right click on your profile image, choose rename. 
• If you cannot see your profile image, click the 'View' button in the top right corner of the webinar screen, choose 'Show Self View'. Now you can see your profile to edit the name. 

From your zoom account: 

• Go to Profile, click Edit, update your 'Display Name'. 

Here is a zoom help article for further guidance. 

Registered with PayPal: Log in to your PayPal account and update your credit card information there.

Registered with Credit Card: follow these steps-

Log in to your EFT Cafe account, if you haven't already. 

From the library page, click on your Profile Avatar in the top right-hand corner,
then select Settings, 
click Billing Info (in top right corner),
then Update next to the currently listed credit card.
Complete the prompt to enter the updated card information.
Then, click Update Card to apply and keep the changes.

Click play to watch this how-to video.

Email [email protected] with your current account email - and your new email. We'll take care of it. 

Receipts are issued after each payment, to your email address. Receipts come from our payment processor Stripe. 

If you are registered via Paypal, you can also access payment receipts from within your Paypal account. 

No. Unfortunately, we can not pause membership subscriptions. If you choose to cancel your membership and would like to rejoin at a later date, you can rejoin during one of our open registration periods and the rate will be as per the current advertised rate. 

Outside our open registration periods, you can request to rejoin the member program by emailing [email protected]. We offer an individual/one-off registration which will incur a $10 administration fee. The membership subscription rate will be the most recent advertised rate. 

All resources within the Inside the EFT Cafe Program can only be accessed with a current, active membership. To maintain the confidentiality of our webinar registrants, guests, and couples - our videos are NOT available for download.  Following the cancelation of your membership, you will no longer be able to view the material or recordings. 

Please submit the membership cancelation form at the bottom of this page.